Showing posts with label Human. Show all posts
Showing posts with label Human. Show all posts

Buzzworthiness Via Human Motivation


Creating something buzzworthy can be a challenge, but a challenge worth achieving. If you can create something buzzworthy enough to get everyone buzzing about it and spreading the message virally, then you’ve succeeded in doing something that most marketers only dream of.

Let’s take a look at buzzworthiness from the perspective of the psychology of human motivation. If we can grasp the concept of what motivates us as humans, then we’ll have a better understanding of how to...







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buzzworthiness, buzzworthy, buzz, human motivation







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Creating something buzzworthy can be a challenge, but a challenge worth achieving. If you can create something buzzworthy enough to get everyone buzzing about it and spreading the message virally, then you’ve succeeded in doing something that most marketers only dream of.

Let’s take a look at buzzworthiness from the perspective of the psychology of human motivation. If we can grasp the concept of what motivates us as humans, then we’ll have a better understanding of how to utilize the motivation factors to encourage the viral spread of our message through starting a buzz.

The famous psychologist Abraham Maslow presented what he called the “Hierarchy of Needs”. According to this hierarchy, if a human doesn’t have their basic needs met, then they will be motivated mostly by meeting those basic needs first, giving less importance to the other needs. Let’s take a look at this hierarchy below:

1. Physiological needs: Food, water, shelter, and sex.
2. Safety: Freedom from the threat of physical and emotional harm.
3. Social Needs: Friendship, belonging, and love.
4. Esteem Needs: Achievement, recognition, and reputation.
5. Self-Actualization: Truth, meaning, and wisdom.

After fulfilling one group of needs starting with physiological needs, then we will become more motivated to fulfill the next set of needs, which graduates us to the next set of needs, until we fulfill self-actualization at the top of the hierarchy. This can essentially be seen as a scale of motivation. The things that motivate us are the things that fulfill one or more of our needs.

So here’s an example of how to easily create a buzz: Give out free food to famine stricken people. Those peoples primary motivation would be to attain food, and if you provide it free, they will be buzzing to get it, because it fulfills their basic needs. Does this example have much relevance to modern marketing? What do you think would happen if you gave out free hamburgers to people at a festival? You’d create a buzz and people would remember you. People walking away with their free burgers would meet other people and say “They’re giving out free burgers over there”, thus propagating your message virally via word of mouth and creating a buzz.

Okay I admit, there’s another concept here that makes it buzzworthy. The concept is to have something unique about your message/product/service. People will buzz about free burgers because A) it fulfills one of their basic needs, and B) the offer is unique because it’s free. If burgers were always free, then there would be nothing to buzz about.

For people that have their physiological and safety needs met, it is easier to create a buzz through the motivation to meet their social and esteem needs. A few of the greatest examples of viral marketing such as Hotmail, MyJournal, MySpace, and Friendster are all examples of this. These companies created a buzz because they offered something unique that fulfill the social and esteem needs through social communications, and social networking.

In these cases, the word of mouth buzz gets spread even faster because by spreading the word they fulfill their social and esteem needs at the same time as fulfilling it from the service they’re spreading the word about. It works the same even with the example of free burgers. When someone walks away with a free burger, they are inclined to go tell their friends about it, because it will boost their reputation, recognition, and strengthen their friendship. Their friends will be excited and happy to get a free burger thanks to you being the one to tell them about it. This is a key point in buzzworthiness and if understood and implemented with the right ideas and the right messages, can increase your buzz exponentially.

If you have a message, product, or service that is unique and fulfills one or more of our human needs, then you are on your way to creating a buzz. If it is something that is so good that people’s reputation and recognition becomes boosted amongst those they tell about it, then it’s definitely buzzworthy! The only thing left is to tell people to spread the word about it, and make it as easy as possible for them to spread it (ie. Viral tools such as tell-a-friend scripts, hand outs, pamphlets, e-mail forwarding, articles they can freely publish, etc…).

Good luck creating a buzz!

Empathy 101: Ten Commandments Of Human Relations


These ten commandments of human relations aren't original to me, and I don't know the source. At the same time, they don't go out of style or out of date if you are in business. Everyone in your business must imbue their efforts with these commandments. They are required in every type of relationship be it marketing or selling to clients, providing customer support before or after the sale, working with and negotiating with vendors or your support team and of course internal ...







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human relations,conceptual age,human interactions,interpersonal dynamics







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These ten commandments of human relations aren't original to me, and I don't know the source. At the same time, they don't go out of style or out of date if you are in business. Everyone in your business must imbue their efforts with these commandments. They are required in every type of relationship be it marketing or selling to clients, providing customer support before or after the sale, working with and negotiating with vendors or your support team and of course internal to your organization.

These skills are not the sole domain of your designated human resource professional. In fact they should be part of your company's Hedgehog Concept (ref: From Good to Great by Jim Collins, http://www.jimcollins.com/lib/books.html

As the leader of your team, go through these commandments and consider how well you and everyone on your team abides by them. Encouraging their use just might smooth some ruffled feathers or diffuse a tense situation.

1. SPEAK TO PEOPLE

There is nothing like a cheerful word of greeting. To really connect, look them in the eye as you speak.

2. SMILE AT PEOPLE

It takes 72 muscles to frown, only 14 to smile. They can hear the difference in your voice - even over the phone.

3. CALL PEOPLE BY NAME

The sweetest music to anyone's ear is the sound of his/her own name. Be sure you say it correctly. Say it often.

4. BE FRIENDLY AND HELPFUL

To have friends and build relationships, be a friend first.

5. BE CORDIAL

Sincerely speak and act as if everything you do is a genuine pleasure.

6. BE GENUINELY INTERESTED IN PEOPLE

You can like almost everybody if you try. They don't care how much you know until they know how much you care. Be sure they know how much you care.

7. BE GENEROUS WITH PRAISE

Praise publicly, correct privately. Everyone wins this way.

8. BE CONSIDERATE

of the feelings of others. There are usually three sides to a controversy: yours, the other person's, and the right side. Keep ego and emotions in check.

9. BE ALERT

to give excellent service. What counts most is what we do for others not ourselves.

10. HAVE A GOOD SENSE OF HUMOR

Don't take yourself too seriously. When you add lots of patience, and humility, you will have a recipe for enduring success.

Do you think these are soft skills you can brush aside as non-critical? Think again. In this Conceptual Age, a deeper understanding of the subtleties of human interactions becomes not only important but imperative. In fact, at the Stanford Business School, students are flocking to one of the newer courses called "Interpersonal Dynamics". Be sure everyone on your team masters the basics.