Showing posts with label Shouldnt. Show all posts
Showing posts with label Shouldnt. Show all posts

For Business Names And Tag Lines, Popularity Shouldn't Rule


Don't turn your search for the perfect name or tag line into a popularity contest! Two instances of this have crossed my path recently.

First, someone I know asked people to vote on the best title for a forthcoming book. That's unwise, because what people say they like in a book title:

* Doesn't necessarily distinguish the book from others
* Isn't necessarily clear, spellable and free of negative connotations
* Doesn't mean those who are the best audience for the boo...







Keywords:



business names,company names,naming,startups,contests,marketing,sales,logos,tag lines







Article Body:



Don't turn your search for the perfect name or tag line into a popularity contest! Two instances of this have crossed my path recently.

First, someone I know asked people to vote on the best title for a forthcoming book. That's unwise, because what people say they like in a book title:

* Doesn't necessarily distinguish the book from others
* Isn't necessarily clear, spellable and free of negative connotations
* Doesn't mean those who are the best audience for the book will "get it"
* Isn't always easy to remember and repeat
* May not perform well in search engines

Second, according to The New York Times, the state of New Jersey put its prospective new tourism slogan to a vote. The winning entry, "New Jersey: Come See for Yourself" received just a few more votes than "New Jersey: The Best Kept Secret."

Both the winning and the runner-up New Jersey slogans flunk an elementary test for the effectiveness of a tag line or slogan: It should distinguish the company, or in this case the state, from most or all others. Try this out yourself by plugging in names of other states besides New Jersey - most of the time, the slogan becomes no more and no less applicable. This means the slogan cannot make a strong case for the Garden State. More bluntly, it's mainly hot air.

The New Jersey contest had another serious flaw. To be eligible to vote on the best slogan, you had to be a New Jersey resident. While residents do have the greatest stake in improving the reputation of their state, they by definition don't belong to the target market of the tourism slogan. To understand what would appeal most to non-New Jerseyans, don't look to New Jerseyans en masse. Many will be clueless about this and get it upside-down. Outsiders are the ones who need to understand the slogan and respond.

I'll never forget an ad for a Great Plains software company that obviously assumed that a photo of a flat-to-the-horizon landscape without trees was an appealing image. For me, a die-hard New Englander accustomed to heavily wooded hills, this picture had the opposite effect - it filled me with horror.

Of course, someone who lives in New Jersey or North Dakota may be perfectly capable of portraying their region appealingly to outsiders. Instead of asking any group to vote on a winning name or tag line, set up your contest so that people can submit suggestions. Then have either one person or a committee cull the entries according to a list of criteria drawn up beforehand.

By selecting and judging rather than mass voting, you're most likely to end up with a name or slogan that wins over your audience.

Change Your Tone - Media Coverage Shouldn't Be Toned By Software


The world of PR is benefiting from dramatic changes in the way media coverage is being delivered electronically to your computer desktop or PDA of choice. Perhaps the nuisance of ink on your fingers is being replaced by a bad case of "BlackBerry thumb" -- but nevertheless getting your media coverage electronically has never been easier or more mobile.







Keywords:



media analysis, news, articles, media monitoring, press clippings, media measurement,media intelligence, media relations,pr, public relations, brand, MediaMiser







Article Body:



The world of PR is benefiting from dramatic changes in the way media coverage is being delivered electronically to your computer desktop or PDA of choice. Perhaps the nuisance of ink on your fingers is being replaced by a bad case of "BlackBerry thumb" -- but nevertheless getting your media coverage electronically has never been easier or more mobile.

These changes now drive the development of new tools from content providers, and new software programs to help better manage and analyze media coverage. The automation occurring at the database level and through the real-time delivery of organizational news, to internal and external stakeholders, is now almost taken for granted. And the holy grail of PR -- to automate media analysis and measurement -- is already under way; but where should software stop to make way for human analysis?.



Media analysis programs can save countless hours quantifying and sorting media coverage in an unlimited number of ways, including by circulation, region, ad equivalency, company programs and services, and competitive brands. However, do you really want a computer program qualifying how each story affects your organization? It's a gamble with little upside.



Just Say No
The automation of tone and sentiment has already been incorporated into some software programs, but how accurate can it be? Every story, across every medium, will have a dramatically different meaning or impact for various organizations and their stakeholders. Behind the news emerge both winner and losers.

For instance, if a negative story breaks about a strike at one bottling plant it will be a boon for its competitors. The ability to determine which companies are negatively affected by the news is very limited. Furthermore, understanding the actual tone or possible ongoing bias of the reporter on an issue is impossible to automate. News is as much about delivering the facts, as it is provoking a reaction or emotion from the reader. Media analysis solutions can certainly help decipher the facts, but the rest should be left to a team of communications professionals.

Too Subjective?
The argument against toning media coverage has often been it is too subjective -- if the news can be interpreted differently by each individual, won't this skew the results in the end? True enough -- but this can easily be solved with the introduction of a tone standardized 'scorecard' that is consistently applied to each story.

These scorecards can really vary, depending on the type of analysis you want to deliver in the end. Many organizations will chose to tone stories by ranking them as positive, neutral or negative.

The use of these 3 words alone is where subjectivity problems can creep in. Along with team brainstorming and training sessions on how tone can be applied, one quick fix is to use the C.B.S. Scorecard instead:




  1. Use Critical (in place of Negative.)

  2. Use Balanced (in place of Neutral)

  3. Use Supportive (in place Positive)



After reading an article, it is much easier to answer the question "Was that story critical, balanced, or supportive of our organization?" Instead of: "Was that story negative, neutral or positive?"

When it comes to tone it won't always be black or white, but I'd rather leave the grey zones to a trained communications professional rather than to the guesswork of a software application.

When it comes to tone it won't always be black or white, but I'd rather leave the grey zones to a trained communications professional rather than to the guesswork of a software application.

Beyond the ranking of articles by tone using the C.B.S. Scorecard, other metrics and meanings can be used in tandem to create and even stronger analysis. The following scorecard uses a scorecard range, from - 5 to + 5, to provide a more in depth analysis.

Rating Criteria
+5 Supportive Mention + four of the following: Key Message; Interview; Photo; Call To Action
+4 Supportive Mention + three of the following: Key Message; Interview; Photo; Call To Action
+3 Supportive Mention + two of the following: Key Message; Interview; Photo; Call To Action
+2 Supportive Mention + one of the following: Key Message; Interview; Photo; Call To Action
+1 Supportive
0 Balanced
-1 Critical
-2 Critical Mention + one of the following: Negative Executive Mention, Positive Competitor Mention; Consumer Direct Complaint; Ongoing Issue
-3 Critical Mention + two of the following: Negative Executive Mention, Positive Competitor Mention; Consumer Direct Complaint; Ongoing Issue
-4 Critical Mention + three of the following: Negative Executive Mention, Positive Competitor Mention; Consumer Direct Complaint; Ongoing Issue
-5 Critical Mention + four of the following: Negative Executive Mention, Positive Competitor Mention; Consumer Direct Complaint; Ongoing Issue

Once each story is toned, the rest of analysis can be automated by your software solution. The tone can be used independently to determine the success of the campaign by percentage of C.B.S. stories, but the tone can also be used alongside the rest of the analysis to identify possible media bias or problem areas by region or publication. The media is always analyzing your organization…why not return the favour?

New media monitoring and analysis technologies are certainly changing the face of media relations activities and provide immense return on investment, but determining the impact of a news story on your organization should be kept in human hands for the time being.