Showing posts with label outsourcing. Show all posts
Showing posts with label outsourcing. Show all posts

Engineering Job News: Tips To Survive Offshore Outsourcing


The cheap labor costs of Southeast Asia are like a siren call to more and more US employers seeking to lower support costs and improve profits. The increasingly common trend toward outsourcing labor to countries such as India, Malaysia, and Pakistan means jobs are leaking to a part of the world where workers fresh out of college or technical school will work for pennies on the dollar compared to American workers. For the American workers, that means the bar for entry-level po...







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The cheap labor costs of Southeast Asia are like a siren call to more and more US employers seeking to lower support costs and improve profits. The increasingly common trend toward outsourcing labor to countries such as India, Malaysia, and Pakistan means jobs are leaking to a part of the world where workers fresh out of college or technical school will work for pennies on the dollar compared to American workers. For the American workers, that means the bar for entry-level positions is rising or the same positions are disappearing off the map completely. What can you do to avoid losing out to offshore outsourcing??

Don't become a target.

What should you do if you find yourself facing joblessness due to outsourcing? Many would say make yourself indispensable, but is anyone ever really so valuable that they are indispensable? What makes someone indispensable in a company that has 1500 employees? Few things, but some key skills can give you an edge. Skills such as bilingualism, abilities with key or rare equipment, skills with software that is either so cutting-edge or so old that only a few can manipulate it well ¼ skills that will make you stand out in an ocean of other employees.

Move up the ladder rapidly.

Another way to deal with outsourcing is avoidance. Jobs that are outsource-able are not key positions in the first place. Therefore, the key is to rapidly move out of entry-level positions into positions that are less likely to be outsourced. Look around you. If you are in a company in an entry-level position that has 50 to 100 other people doing the exact same tasks you are doing, you may very well be in a Danger Zone for having your position outsourced. Make it your mission to get out of that huge fish barrel of low-skilled fish and into a position that can only effectively be done on home turf as rapidly as possible. Get promoted, get higher training or education, or go for a position that is more specialized.

Go smaller.

Consider changing jobs to a company that is smaller or more niche-oriented. Smaller companies generally do not outsource due to decreased cost effectiveness and often because they have a closer relationship with their customers. While offshore outsourcing may save dollars and improve stock prices, it often has detrimental effects on customer relations. Small companies cannot afford to lose customers because of poor customer service or language barriers and are therefore less likely to outsource offshore.

Go where the jobs are.

Displaced garment and textile workers in the Carolinas and other Southern states were left jobless almost overnight in the nineties when their employers moved operations to Central America or Asia. Those who did not have transferable skills or were unwilling to relocate were left floundering. Workers who thrived were the ones who learned new skills that were in demand or who were willing to move to areas where their current skills were needed.

Stay on the cutting edge of your field.

Work that is outsourced is generally grunt work that requires a labor force that is broadly skilled in the most common tasks, works with the most common applications, or can handle minimal communication coupled with heavy, repetitive-type work. There is always demand for skilled professionals who can work easily with the latest and greatest technology, who do not fear risk-taking and enjoy the challenge of development and innovation.

Will offshore outsourcing suddenly cease? Not a chance as long as the American consumer continues to demand high-end technology for rock-bottom prices. The race to maintain market share while maintaining profits, demands cheaper and cheaper labor costs. Offshore outsourcing is a solution to that problem. It behooves American engineering and information technology workers not to be a part of the problem to begin with by pursuing education and training that sets them above their offshore labor competitors and takes them out of the fish barrel of low-end, low paid support type positions. America has always been the leader in innovation and development and engineers who concentrate on those areas will always have a place in this economy.

Four Indicators to Watch When Outsourcing During a Recession


When making decisions about IT offshore outsourcing, the state of the U.S. economy looms large. The effect of exchange rates, interest rates, IT employment levels and even domestic commercial office vacancy rates will affect your onshore, offshore or nearshore strategy.







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offshore outsourcing, IT outsourcing, offshore IT staff augmentation, nearshore outsourcing, offshore programming, offshore software development







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When making decisions about IT offshore outsourcing, the state of the U.S. economy looms large. The effect of exchange rates, interest rates, IT employment levels and even domestic commercial office vacancy rates will affect your onshore, offshore or nearshore strategy. America is growing more and more dependent on lower cost offshore services. So what is an offshoring decision-maker to do about controlling cost in this U.S. economic downturn? That depends on how the economic cycle affects your business. Because consumer spending leads the economy up and down, recent weakness at Tiffney and Target suggests both ends of the consumer spectrum are being affected, so we may be early in the cycle. In his article “Understanding the Economy” (Inc. Magazine in December 2007) Joseph H. Ellis says, “People worry that a recession is coming. But buy the time one arrives, most economic harm has already happened.” He says don’t be afraid to do your own economic detective work. You may gain a new perspective in cyclical patterns and cause-and-effect relationships you didn’t realize existed. Here are four indicators to consider.





Exchange rates: Analyses of major IT software outsourcing destinations reveals that most of their currencies appreciated against the US dollar substantially. This resulted in either a higher cost for clients or lower earnings for offshore providers. In a country like India that claims 70 percent of the international business process outsourcing market, the Indian Rupee gained about 11% on the dollar from an average exchange rate of 44.21 Rupees per dollar in January 2007 to a monthly average of 39.37 in December of 2007. Currencies in nearshore outsourcing destinations like Canada and Brazil also saw a sharp appreciation against the dollar of 15% and 16% respectively from January to December 2007. This represents increased cost to you the buyer or lost revenue to the outsourcer. When reviewing your outsourcing strategy, currency exchange rate risk is something both parties to the agreement need to discuss and not just hope for the best.





Interest rates: Rates can go up, down, or stay the same. Sometimes we overlook the basics. The Federal Reserve seems to be trying to keep interest rates artificially low but that is exacerbating the dollar’s decline. The results are always inflationary. Should they fight inflation, interest rates will increase and this will raise the dollar. If you need capital, time may be running out on low cost borrowing even if you can get it. Keep cash at the short end of the yield curve to protect against eventual higher rates. When reviewing your strategy keep in mind that if the government’s adjustment to interest rates strengthens the dollar, your offshore services will get cheaper, however, if you use short-term borrowing to make payroll, your cost of onsite services will surely rise.





IT employment: According to the U.S. Department of Labor, Bureau of Labor Statistic’s, computer software engineers are one of the occupations projected to grow the fastest and add the most new jobs from 2006-2016. Employment levels for computer professionals are currently at one of the highest points in recorded history with un-employment in this profession reported at around just 2%. It is possible that outsourcing to other countries may somewhat temper this employment growth. Many firms will cut cost by outsourcing to foreign countries that have lower prevailing wages and highly educated workers. However, high quality jobs in software engineering require computer professionals with strong programming skills, systems analysis and interpersonal skills. Therefore rising wage pressure will become a long-term strategic issue, whether you are attempting to staff professionals domestically in a job market at near full employment or you are attempting to staff offshore where experienced professionals are demanding higher wages in their currencies against a weaker trending dollar.





Office space: IT staff augmentation requires additional office space somewhere. On the first Monday of 2008, real estate research firm Reis reported that U.S. office vacancy rates rose for the first time in four years. Completions rose to 19.6 million square feet in the forth quarter, the highest level in almost seven years vs. 8 to 12 million over the last couple of years. This is the first time since the forth quarter of 2004 that effective rent growth has fallen short of asking rent growth and concessions have widened. In this market it might be cheaper than ever to lease additional office space for an expanding IT services and development team. But facilities are always a part of the cost equation. When developing an offshore vs. onshore strategy look at all your cost including facilities, utilities, network access, and other costs associated with housing a large or small team. Some emerging markets like Panama have an excellent infrastructure and government policies that are designed to encourage technology businesses to use facilities there.





No matter where you are in the cycle, cutting costs and improving quality is always a goal. Outsourcing can help you to reach that objective. There is a clear growing trend for companies, regardless of their size and industry, to outsource an element of their business. George Schildge, president of CEO of Matrix Marketing Group Inc. believes outsourcing is not a passing fad but clearly a paradigm shift that can change a business model for the better. Two themes for software development trends in 2008, according to SearchSoftwareQuality.com, are that outsourcing will continue to effect more people and business analysts and project managers will need to learn how to face the challenges of distribution across countries and continents. Bas de Baar, project manager and author of “Surprise! Now You’re a Software Project Manager” says Different cultures, different time zones different languages, different customs will impact software projects more than in previous years.





Profiting this year will require different strategies. Outsourcing will become a bigger part of the equation so do your homework now and act to stay ahead of the curve.



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Vision TRE has aggressively sought out IT professionals in Brazil, Panama and Ecuador with first-rate English skills and offers their offshore services in advanced programming skills including .Net, ASP, C++, C#, Microsoft SQL, Oracle Applications, Oracle DBA, Crystal Reports, Visual Basic, network engineering and more to U.S. clients since 2004. We currently have a large reserve of skilled professionals ready to meet any popular programming skill set demand.

Help Desk Outsourcing


A help desk may mean a lot of different things. Basically, it is a source of technical support for hardware or software which is generally staffed by people who can either directly solve the problem or direct the problem to the appropriate department for action. In some instances, a help desk is a call center that is tasked to handle questions about products and services.

A single point of entry is what often characterizes a help desk. A voice automated help desk telephone...







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business, call centers, internet, online business







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A help desk may mean a lot of different things. Basically, it is a source of technical support for hardware or software which is generally staffed by people who can either directly solve the problem or direct the problem to the appropriate department for action. In some instances, a help desk is a call center that is tasked to handle questions about products and services.

A single point of entry is what often characterizes a help desk. A voice automated help desk telephone system is usually used to allow users to navigate themselves to reach the correct department. Most help desks are external but some large companies are able to maintain their own internal help desk functions.

An outsource agency is best considered for a company when it experiences sharp peaks in call volumes throughout the day or there is no existing suitable staff to handle the current call volumes. Another reason to do so is when certain support activities require expertise or knowledge in an area not frequently used by the company. Experiences of periods of high activity such as during the introduction of a new product or a product maintenance release may be an appropriate time to make use of an outsource agency.

Other reasons to try outsourcing are difficulty in supporting remote offices, when your company is supporting a large number of software packages and during a company’s internal transition such as upgrading of network or computer system hardware or software. Outsourcing the help desk provides one major benefit which is the availability of support agencies that have the latest technology. While these technology improvements may be very costly for a company, outsourcing facilitates the same advantage by giving the work to entities that are better equipped to handle the transactions and can spread out the cost among several clients over a period of time. Today’s global economy has made help desk access 24 hours a day, 7 days a week a requirement to come out ahead from competition. An outsource agency provides valuable support especially during off business hours.

The scope of a help desk service can be as varied as the products being serviced. Most businesses have chosen to obtain specific service level agreements that specify the range of services to be provided as well as those not provided by the technical help desk support staff. It forms part of the core part of the service function as it brings together multiple resources to address an issue.

The many features of a company’s help desk environment are automated through the use of this powerful management software. Some of the more typical functions include call management, call tracking, knowledge management, problem resolution and self-help capabilities. This software is provided for the use of all members of the support area from the first point of contact up to the staff that eventually receives the job request for resolution.

Outsourcing is fast becoming the choice option of many companies that seek to lower costs and improve service quality while taking the business capabilities to an entirely new level. The main point is to be able to outsource non-essential tasks to make it possible for the company to focus on core tasks that will give it the competitive advantage against its opponents. Soon outsourcing will be crucial to any business success and competitiveness.

Can Slow Growth Boost Outsourcing?


It is no secret that more and more companies are moving their projects outside of the company walls by using outsourcing and freelance services to complete the projects. This move has made it possible for companies the world over to remain profitable in the face of economic downturns. This speaks directly to the benefits to be had when outsourcing projects to freelance professionals from all over the world. So many people are skilled in certain areas that they hardly ever use...







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outsourcing, freelance, companies, company, project







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It is no secret that more and more companies are moving their projects outside of the company walls by using outsourcing and freelance services to complete the projects. This move has made it possible for companies the world over to remain profitable in the face of economic downturns. This speaks directly to the benefits to be had when outsourcing projects to freelance professionals from all over the world. So many people are skilled in certain areas that they hardly ever use, mostly because they took a job in the world that was outside of their qualifications in order to survive in the failing economy that is plaguing the world. This is not uncommon. Those with degrees in electronics and their inner-workings are especially prone to this because of the cut throat market that reigns. Upon graduating, these people will most often take a job that has little to do with the education they have received. This is a huge waste of resources as many companies will not hire such persons because they have little or no skills in the real world.

Barring a complete and total makeover of the way that companies hire professionals, the only chance these people have is to take on freelance jobs that have been outsourced by a company in need of such services. This is becoming common place in this world as freelancing takes a hold and makes it mark on the professional world. Outsourcing is rapidly becoming the best way for companies to save money in light of the downturn that the economy has taken. Little can be gained by these companies when they attempt to keep the projects in house. Moreover, they stand to lose substantial amounts of money by attempting to hire and train someone for the project when you take into consideration all the benefits and salary that must be paid to persons that work inside the company. Outsourcing does away with the need for such benefits by hiring professionals from outside the company walls to make certain that the project is completed in a timely and efficient manner without the large costs involved in training someone for the project.

The beauty of outsourcing lies in the simplicity of it all. The freelance professionals that are available for outsourcing the projects are already trained in the inner-workings of the project. This saves the company not only time but money in the long run. The fact remains that hiring a professional for full time work is not productive in most cases when the project is a one time thing that may lead to the possibility of more work but does not guarantee as such. This means that a company may only benefit from a person’s knowledge once and never again. Then if they have already hired such a person then they are required to put into place a full time salary and benefits package that will cost them more than the project is worth in the end. So in essence the company has wasted the valuable resources they have when it comes to a one shot project that is not guaranteed to bring in any long term profits for the company. That is where the outsourcing of projects comes into play. Instead of hiring a full time employee with long term pay and benefits, the company takes part in outsourcing by opening the bidding floor to qualified freelance professionals who will bid for a one time flat fee for the project.

Under the outsourcing system, freelance professionals bid and are awarded the project based on their individual merits and the price that they have bid for the project. If they have the skills required then they simply complete the project in exchange for the pay that is agreed upon. That is the only connection that the freelance professional that is hired for outsourcing has to the company and can make no claims to the company for more than the agreed upon pay. This is all done in the comfort of outside locations. This means that the person does not have an office inside the company and is not subject to any benefits that the other employees of the company enjoy. This in itself has saved the company a lot of money.

When you take all the factors into consideration you see that outsourcing is the way to go for a lot of things. Many companies are finding that they can run with a surprisingly low number of employees on their payroll as compared to previous years when they use outsourcing as their main method of completing projects especially when it comes to those things that require special training and knowledge that is not taught in the base education of the employees that they regularly hire. There is the possibility that many companies will find improved profit margins in relation to the former bottom lines that they once thought to be too low. In the essence of good business decisions, more and more companies are outsourcing their projects in an effort to streamline their business with an eye to the future.

There is much to be gained by outsourcing the projects that a company needs completed. All over the globe there are people who are highly skilled but not using those skills in their normal jobs. This is a tragedy to many who know that these professionals can be tapped to provide valuable services to the companies all over the world that are spending millions of dollars more than they should be to get the work done that is so vital to the company.

Most of the knowledge that can be found in the freelance professionals of the world that take part in outsourcing is mandatory for the companies of today. So much is relied upon by these companies and it is of the utmost importance that they work to maintain a higher profit margin in an effort to boost the world out of the recession that it currently is in to provide the best work possible for their customers. In the end if there are no customers than there is no business and they need to find cheaper ways in which to maintain an airtight business without harming that which is important to them.

Outsourcing is the only solution to the problem as more and more companies are struggling and laying off workers in an effort to remain profitable. They will notice a 50% decrease in costs when outsourcing takes place on the projects that can be completed by freelance professionals. If the economy continues on the downward spiral than a great loss of jobs is not far off in the horizon. This speaks directly to the need for outsourcing of the projects that companies need to the freelance professionals of the world who can get the job done at a fraction of the cost and normally within a shorter amount of time than originally conceived. To maintain this type of business most companies will benefit in a short period of time when they outsource the projects to those who do not operate in house.

Furthering the cause of outsourcing is of vital importance to all those who need the work completed in a timely manner and with the professional quality that so many can bring to the table.

Business Process Outsourcing (BPO) = Global Fusion


‘Globalism’ Sweeps The World

Increasingly the world of business is coming together to tackles people/business & political issues. This increased focus on collaborative synergies is reshaping corporate strategies and even transforming competition…as even competitors at times come together to collectively grow the markets/lobby for concessions from governments or form business interest groups. All this is the new face of globalisation – called ‘globalism’.

Just like fus...







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outsourcing,business process outsourcing, bpo, outsourcing firms,business processes







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‘Globalism’ Sweeps The World

Increasingly the world of business is coming together to tackles people/business & political issues. This increased focus on collaborative synergies is reshaping corporate strategies and even transforming competition…as even competitors at times come together to collectively grow the markets/lobby for concessions from governments or form business interest groups. All this is the new face of globalisation – called ‘globalism’.

Just like fusion releases limitless energy, business fusion through the spread of globalism is releasing unlimited opportunities for growth today and tomorrow. Outsourcing is one of the trends of this globalism as business come together on a shared expertise basis for jointly adding lasting value to their mutual bottom-lines. Outsourcing has also given rise to many new ways of collaborating - like the rise of collaborative marketplaces/portals on the web where outsourcing people eonverge/meet viz. service providers, service seekers, corporate, thought leaders, CEOs, CFOs, Project Managers, Transition Experts, freelancers, consultants, service seekers, BPO analysts/experts/advisors.

BPO & Global Fusion

Today’s consultative BPOs are a unique example of ‘global fusion’ where different cultures and processes ‘fuse’ to release an enormous energy viz. worker enthusiasm and significantly higher revenues too. Many BPO employ expatriate multicultural staff from different countries to deliver integrated BPO i.e. both the contact center as well the IT needs of its global clients. This leads to immense gains to both service providers as well their workforce as people from different cultures enjoy working together towards the same business goal and there are immense cross learnings for everyone in terms of process innovations and cultural bonding.

The other fusion is at the outsourced business process level as it seamlessly integrates with client process & global operations. This is a process of continuous improvement as the outsourcing vendor is continuously re-inventing its operational procedures by introducing innovative processes that significantly enhance revenues of its clients while saving millions too. Being domain focused enables outsourcing project managers to offer consulting to its clients (as it is able to view the clients’ customer needs more objectively/closely) that help them align their competitive strategies more effectively.

BPO vendors are then able to charge their its clients on the value they delivers rather than the usual model of effort based costing. This way the clients do not have to pay for any service/personnel in-efficiencies (as is the case with the usual effort based pricing practiced by other BPOs, where the costing depends on the number of seats/people allocated to a process).Thus client engagements at BPOs consistently grow up the value chain and this business fusion is a great win for clients, great for employees, great for outsourcing service providers and even greater for India as a trailblazing destination for BPO innovations!

Global Transformations

Companies who outsource are those who experience higher pressure to provide global integration. According to a recent report, rising majority of companies currently use outsourcing as a transformational vehicle. A key feature of adopting business process transformation through a BPO model is that the process improvement stages can often be funded by the savings released in the initial outsource , particularly if this involves labour cost savings via a low-cost off shoring location.

The outsourcing initiative is now seen to be more strategic. The business reasons for outsourcing appear persuasive, and the experience to date revolutionary to say the least. Apart from technology optimization, the other outsourcing -improvement levers are: outsourcing economies of scale, labour arbitrage, people-skills optimization and continuous process improvement.

BPO providers with core skills in technology and systems integration take the risk out of implementing automation, and their investment in IT infrastructure is an inherent benefit of BPO. Both CEOs and CFOs are looking for ways to drive benefits beyond cost issues to transform overall corporate performance, competitiveness and shareholder value. For them, BPO is a fact of good business life. It continues to grow and make its mark as a prime mover in cutting costs and generating efficiency.

Experienced Firm Can Provide Offshore Outsourcing Strategy for India: pick a winner to emerge as one, advice experts.


You can’t avoid it because it’s everywhere; everyone in the business world is talking about getting some done, others are already way ahead and enjoying the benefits of having done it on time and still others are weighing the quotations from various offshore outsourcing strategy for India planners! Yes, we are indeed talking about the real thing: Offshore Outsourcing, not as a seasonal trend, but a great business idea that makes more sense when one sees through all the potential risks of availin







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offshore outsourcing strategy india







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Do not limit your understanding of outsourcing and transmigration of services to only offshore outsourcing strategy for India: learn about global outsourcing trends from experts in various fields of business by attending the summer UK seminar!





The Gartner Outsourcing Summit to be held between 2nd and 4th of June, 2008 at the Royal Lancaster Hotel, London, UK is a great opportunity to learn about which businesses have been successful in outsourcing various operations and which are the best offshore outsourcing service providers – and techniques used for successful management and optimization of projects undertaken. With eminent speakers attending these summits, the seminars and industry related information bank for potential business owners looking to avail benefits of smart selection of offshore outsourcing strategy for India vendors, increases considerably as choices grow for them.





A lot more than cost-cuts, offshore outsourcing strategy for India provides innumerable benefits for the overseas business owner! Improved flexibility and profitability are added advantages to selecting the right offshore outsourcing strategy for India firm to provide solid understanding of outsourcing and smart management of every aspect of a specialized business option. Besides enlightening clients on the latest trends in outsourcing and business management from remote locations and expansion to newer customer bases, choosing a qualified offshore outsourcing strategy for India provider also makes available to the client the advantages of a business model that is unique to his business needs, whether he chooses to enter an onsite, off-site or offshore arrangement.







Founded in 2001 and with offices in US and India, info@eupath.com is a preferred provider of all management consulting needs any organization may have for professionally leveraging and implementing high quality service offshore outsourcing for India delivery models.

Data Entry Outsourcing


Companies generating huge data entry work can now save huge labor cost by outsourcing.







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Kpo,knowledge process outsourcing,outsourcing,India kpo,bpo,India bpo services







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Companies from many industries like IT, consumer, pharmacy etc . are generating huge data every day. It requires lots of time and money to keep the records up to date. Considering the lower labor cost of well-educated and efficient labor in the developing countries like India, it is now imperative to outsource data entry jobs to cut labor-intensive costs immediately.

Data entry outsourcing will help companies to concentrate on core competencies by assigning data entry tasks to reliable outsourcing provider. Data entry jobs can be outsourced in the following categories.

Online Data Entry outsourcing
Offline Data Entry outsourcing
Document Entry outsourcing
Image Entry outsourcing
Catalogue Entry outsourcing
Legal document outsourcing
Medical transcription
Insurance Data Entry outsourcing


Companies and institutions who usually need the services of data entry outsourcing are marketing, advertising & publishing, financial, hospitals, colleges & universities, lawyers, oil companies and any such large organizations. Nature of data entry outsourcing could be sometimes constant and sometimes need to be updated on daily basis. Some companies may require data entry updating occasionally.

In past, data entry was simply means data entering into computer. However, digital revolution has changed the definition of data entry. In the present business scenario, the scope and range of data entry processing has grown exponentially according to their importance and time sensitivity. Where most of the small and medium companies require data management services periodically, multinational companies need their data to be updated regularly.

While outsourcing data entry jobs, care should be taken to check credibility of your outsource provider. They should be able to offer various data outsourcing services like data entry, data processing, data extraction, data maintenance and so on. In addition, outsourcing providers should be having good track record of good quality service and having well-educated staff.

Kindly do visit at http://www.kpoasia.com to know more about outsourcing.

Consultative Business Process Outsourcing (BPO)


Outsourcing = Global Momentum

The global business landscape has changed dramatically in the last couple of years thanks to growth of outsourcing. Outsourcing has gained strength as a management strategy for sustaining global growth as well competitive advantage to overcome the challenges of ever growing business complexities. So whether it’s a Fortune 100 transnationals or even a small enterprise, everyone is looking at outsourcing as a key growth engine thanks to the inc...







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outsourcing,business process outsourcing, bpo, outsourcing firms,business processes,consultative bpo







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Outsourcing = Global Momentum

The global business landscape has changed dramatically in the last couple of years thanks to growth of outsourcing. Outsourcing has gained strength as a management strategy for sustaining global growth as well competitive advantage to overcome the challenges of ever growing business complexities. So whether it’s a Fortune 100 transnationals or even a small enterprise, everyone is looking at outsourcing as a key growth engine thanks to the increased levels of process specialization and sophistication. Domain specialization and not just economies of scale are key to the success of any outsourcing relationship. Outsourcing has been recognized to save companies and not just costs.

Evolving Outsourcing Relationships

Organisations now regard outsourcing as a key initiative for overall growth and not just as mere cost saving exercise. Hence organizations are increasingly seeking best-in-class outsourcing specialists and not just large best of breed outsourcing service providers. This is especially true in the IT & engineering verticals as organizations even outsource new product development tasks to specialized offshore vendors. Research intensive, customer focused outsourcing relationships now have to include the following to remain competitive:

• Innovation Update. Quarterly, bi-annual, or annual innovation reviews (also known as innovation boards) focus typically on state of the market, industry trends and relevant information, technology updates, solution demonstrations, site visits, etc. Leverage other industry peer groups to understand what is happening in your industry, the outsourcing industry, and other sectors.

• Benchmarking. Clients should always activate their benchmarking clauses and focus on best practice as comparators of innovation—not just cost comparisons. Benchmark both functional excellence and outsourced environments.

• Stakeholder Satisfaction Surveys. Perform monthly, quarterly, and annual customer satisfaction surveys. They should be “360 degrees”—covering multiple dimensions and all internal and external stakeholders.

• Deliver on Partnering Promise. Hold regular collaborative planning sessions. Where people are briefed on the strategic and business objectives. Service providers need to come up with implantable strategies on how best they can meet their clients’ business challenges. This makes the outsourcing vendors to think and act above simple tactical delivery.

• Value sharing framework. A transparent value-from-outsourcing sharing mechanism on a case-by-case basis should be harnessed to pay for business services delivered. Inclusion of regular mutual rewards for both your organization and that of the service provider boosts people motivation at all levels.

• Service Excellence. All SLAs must be tied to process excellence or customer delight will not happen. Project milestones, “go-live” events, and pilots are tangible means of tracking process maturity & excellence. Other measures include customer satisfaction, productivity, Six Sigma (defects), work elimination, etc.

• Outsourcing Management. The internal governance team should have a transformation or innovation owner, sufficient staff & budget to help drive innovation and must hold the provider accountable for innovation. Reassure and demonstrate to the provider that the relationship is long-term; otherwise they will be inclined to disinvest in innovation and the relationship. Your organization must retain process management expertise at a level at which you can clearly articulate future state requirements, evaluate proposals brought forward by the service provider, and work with your organization to get the business case for change.

• Executive Visibility / Support. Senior executives from the service provider side must have high visibility and access. This includes steering committees, reciprocal headquarter visits, joint speaking engagements, regularly scheduled calls, quarterly and annual briefings.

• Behaviour/Communication/Culture. Be prepared to invest in and encourage business process transformations that are aligned to business goals - rather early in any outsourcing relationship. Transformation requires a partnership mindset, not a transactional orientation. Innovation is often not brought to bear because clients do not ask for it, define what they mean by it, and motivate the provider to deliver it, or put restrictions around it. Clients rarely help the provider to understand what is important to them.

Consultative BPO

Outsourcing has now scaled the maturity milestone globally and hence is increasingly consultative in nature rather than being mere business vendors. Outsourcing relationships now proactively meet business challenges as specialist BPO vendors invest to stay ahead of the learning curve.

Outsourcing is often regarded as a change catalyst and hence clients are increasing using outsourcing initiatives in their growth strategies/ employee career planning initiatives. Joint client-service provider partnering is key to this new consultative approach where both invest in transformations and not just fund reactive process management.

Defining A Better Fit For Your Data Center Outsourcing Needs


Data center outsourcing services are one of the most mature IT service categories available in the market. In Cybernet-SlashSupport is a leading provider of technology support services for enterprises and technology service providers.







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Data center management, data center outsourcing, infrastructure management, enterprise it support, t







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The key to a successful outsourcing relationship is identifying a partner who can provide cost-effective solutions with the relevant resources and the ability to adjust services as business changes over time. Outsourcing decisions should be made by examining whether an organization is effective and efficient in providing a function that is strategic to the business. IT operations and support organizations are often viewed as an overhead that provides a commodity function that can be easily and safely outsourced. However, IT operations and support functions may be core capabilities because flexible, stable and reliable operations are the foundation for enterprise applications and business processes. IT operations outsourcing proposals are often evaluated and executed with inadequate information about services and costs. The result may be an agreement that does not define the full set of services required, does not result in expected cost savings, and requires retaining a significant number of internal staff to close service gaps and monitor the outsourcer. Good business decisions are based on understanding services and costs, the impact of change, and the risk associated with IT services that do not meet business requirements.





What Should Be Outsourced?



Data center outsourcing services are one of the most mature IT service categories available in the market. In a mature market, one should expect external service providers (ESPs’) to understand market dynamics — as well as client’s wants and needs — and invest in making their services better, faster and less expensive. No “one size fits all” exists for outsourcing. The build-or-buy decision will be based on different criteria for different organizations.





Sourcing decisions may also be influenced to a great extent by factors such as politics and culture and economic stability. Therefore a long-term decision — typically, five to 10 years requires an ability to align IT with business goals, identify gaps in IT capabilities, understand the capabilities available in the market and determine how in-house and supplier responsibilities can best be shared.





Cybernet-SlashSupport is a leading provider of technology support services for enterprises and technology service providers. As a diverse end-to-end IT solutions provider, CSS provides flexible, customized solutions tailor-made to meet specific requirements.





CSS provides a complete portfolio of infrastructure management solutions and support services for geographically distributed network resources, 24x7. Our infrastructure management solutions are based on an architecture that is open and scalable thus enabling easy integration of vendor or customer-supplied tools. CSS provides infrastructure management solutions for a broad spectrum of servers, storage, networks, security, databases, desktops, and applications. By automating corrective actions, IT organizations decrease problem resolution time and improve system availability and reduce downtime.





At CSS Corp, our processes and systems are exclusively tuned to support the client’s operations, with extensive simulation labs and resolution focused environment. Our Centers of Excellence (CoEs) are dedicated to provide superior support services required to succeed in today's competitive marketplace. Our global delivery model provides flexibility, and ensures high quality service, cost savings, localization and reduced risk. We help enterprises drive software and IT process improvements by aligning their internal practices to industry best practices and frameworks such as CMM/CMMi, ITIL, RUP, ISO, SAS 70, COPC and BS 7799.





CSS supports and manages technology infrastructure platforms and applications for Fortune 2000 companies, and provides support solutions for products and applications from ISVs and consumer technology providers.

Cost Effectiveness of IT Outsourcing


Outsourcing your IT can save your company money due to less down time, increase your companies performance due to more reliable and robust IT solutions, and give you superior overall service because they compete for your business.







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Article Body:



Small businesses have been contracting computer consultants to fix their computers for many years. Usually this is because they have a small number of computers and hiring someone full time to maintain these small networks is not economical or efficient.

This article will focus on the three main benefits that companies experience when they choose to outsource their computer services through a third party. They may even employ or have employed their own IT staff in the past.

#1 Save Money & Time. Computer consultants are very cost effective, efficient and time saving, especially if you contract them on a retainer basis. A retainer is a prepaid service fee, usually paid monthly. This retainer service contract puts the consulting firm “on call” and no matter when, what, or how long it takes the firm to solve the problem they are legally and ethically bound to fix it so long as the services rendered are in the boundaries of the service contract. The more time the consultant spends the less per hour they make, intrinsically motivating them to be efficient. If your network is down and you are losing money by the minute, you will feel comforted to see this computer consultant firm onsite fixing the problem.

#2 Increased Company Performance. When hiring a computer consulting firm you are getting the combined experience of the whole firm plus all of their partners and resources. Even if your company has a full time IT person or two they may not have all the expertise needed to create the dependable robust IT solution needed to solve your problems. A consulting firm will complete the project with a more reliable and robust solution because their combined ability is greater. A more robust and reliable IT solution will boost your performance as a company.

#3 Professional Courtesy. A computer consulting firm is a different company than yours. Like you they are motivated to keep their clientele and expand their market share. Their reputation is the most important advertising tool they have. They compete against other IT firms, usually generating referrals to gain market share, a better reputation is worth its weight in gold. Thus they are naturally motivated to provide superior overall service to you.

In conclusion, outsourcing your IT can save your company money due to less down time, increase your company’s performance due to more reliable and robust IT solutions, and give you superior overall service because they compete for your business.